Calling
PropZolo + Exotel
Click-to-call, virtual numbers, IVR and recordings.
Built and in beta — switched on per workspace while provider accounts are verified.
What it does
How Exotel works with PropZolo
Bridge calls from PropZolo without exposing the agent’s number, give each source its own virtual number, turn inbound IVR calls and missed calls into leads, and keep recordings on the lead.
- Click-to-call bridging
- Virtual number per source
- Inbound IVR → leads, missed calls → call-back tasks
- Recordings copied to your storage
- A2P declarations recorded
What arrives in PropZolo
| From Exotel | In PropZolo |
|---|---|
| Call status and duration | Call log on the leadread back from Exotel’s call-details API |
| Recording | Your workspace’s private storage |
| Call price | Call costExotel prices a call about two minutes after it ends |
| ExoPhones (virtual numbers) | Number list for mapping to sources |
| IVR Passthru report | Inbound call on the lead, or a new lead |
Good to know
- You need the account SID, API key and API token from Exotel’s API settings, and the cluster your account is on: Mumbai (api.in.exotel.com) or Singapore (api.exotel.com).
- Click-to-call rings the agent’s verified phone first, then the customer, who sees your virtual number, never the agent’s.
- Exotel’s callbacks only name a call; PropZolo reads the call back from Exotel before writing anything, so a forged callback cannot change a call log.
- For live routing from an IVR Connect applet, PropZolo answers within a short deadline and returns “unavailable” — your IVR’s own fallback — when it cannot confirm the call in time.
- A sweep every 15 minutes catches lost callbacks, unpriced calls and recordings that have not been copied yet.
Questions
Exotel, answered.
Which PropZolo plan includes Exotel?
Exotel is included from the Growth plan. See the pricing page for every plan.
Which Exotel URLs do I set in my IVR flows?
The connection shows three webhook URLs on one token: a status callback for click-to-call, a URL for the Connect applet’s dynamic routing and a URL for the Passthru applet’s end-of-call report. Paste the Connect and Passthru URLs into the matching applets of each Exotel flow that should create or update leads.
