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Site visits · WhatsApp · Utility

Site visit cab pickup details

The evening before (or two hours before) a visit where you send a cab for the buyer.

10:24
Hi Meera, your cab for the Lakeview Residency, Whitefield visit will reach Marathahalli Bridge bus stop at 10:15 am, Sunday. Driver: Ramesh, 98450 12345, vehicle KA 03 MN 4521. Please reply if you need to change the time or pickup point.10:02

Template

Hi {{name}}, your cab for the {{project}} visit will reach {{pickup_point}} at {{pickup_time}}. Driver: {{driver_name}}, {{driver_phone}}, vehicle {{vehicle_number}}. Please reply if you need to change the time or pickup point.

Variables

{{name}}
Meera
{{project}}
Lakeview Residency, Whitefield
{{pickup_point}}
Marathahalli Bridge bus stop
{{pickup_time}}
10:15 am, Sunday
{{driver_name}}
Ramesh
{{driver_phone}}
98450 12345
{{vehicle_number}}
KA 03 MN 4521

Meta’s editor numbers variables — {{1}}, {{2}} — in the order they appear.

Variations

If the cab is running late

Hi {{name}}, your cab for the {{project}} visit is running about 15 minutes late because of traffic. {{driver_name}} ({{driver_phone}}, {{vehicle_number}}) will now reach {{pickup_point}} shortly — sorry for the wait.

Questions

When should the cab details be sent?

The evening before with the pickup time, and the driver’s name, phone and vehicle number once the cab is assigned — usually an hour before pickup. Buyers, and especially families, want to know exactly who is coming before they step out.

Who pays for the site-visit cab?

Usually the builder or the sales team running the project, as part of visit costs. Say nothing about cost in the message unless the buyer pays; if they do, state the amount before booking, never after the ride.

Tips

  • Share the driver’s number only after the visit is confirmed, and tell the driver the buyer’s name in advance.
  • If the buyer replies, the 24-hour session window opens and you can send changes as normal chat messages.
  • Builders’ sales teams often pool cabs; add the co-passenger count to the driver note, not to this message.

Utility templates must relate to something the customer asked for.

Read the guide

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