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Site visits · WhatsApp · Utility

Missed site visit — reschedule

About an hour after a confirmed visit slot has passed and the buyer has not arrived.

10:24
Hi Ankit, we were expecting you at Green Meadows, Kharadi at 11:30 am today. Hope everything is fine. Shall I book another visit? I have Saturday 10 am or Sunday 4 pm open — just reply with the one that suits you.10:02

Template

Hi {{name}}, we were expecting you at {{project}} at {{time}} today. Hope everything is fine. Shall I book another visit? I have {{slot_1}} or {{slot_2}} open — just reply with the one that suits you.

Variables

{{name}}
Ankit
{{project}}
Green Meadows, Kharadi
{{time}}
11:30 am
{{slot_1}}
Saturday 10 am
{{slot_2}}
Sunday 4 pm

Meta’s editor numbers variables — {{1}}, {{2}} — in the order they appear.

Variations

Second no-show — offer a video call instead

Hi {{name}}, we missed you at {{project}} again today. If weekends are hard to plan, I can show you the sample flat on a video call first — reply with a time, or pick {{slot_1}} or {{slot_2}} for a site visit.

Questions

How long after the slot should the no-show message go?

About 30 to 45 minutes after the booked time, once the agent has called and got no answer. Earlier feels like chasing someone stuck in traffic; much later and the buyer has already moved on with their day.

Should the lead go back to the telecaller after a no-show?

Only after a second no-show. The first is often traffic, family or work, and a quick rebooking by the same agent keeps continuity. Mark the visit as no-show, not cancelled, so your visit-to-booking reports stay honest.

Tips

  • Offer two concrete slots instead of asking “when are you free?” — a one-word reply is easier to send.
  • Keep the tone neutral; it stays Utility because it refers only to the visit they booked, not to other projects.
  • In PropZolo, marking the visit as a no-show can start an automation that sends this and creates a call-back task.

Utility templates must relate to something the customer asked for.

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