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Site visits · WhatsApp · Utility

Site visit reminder

24 hours and again 2 hours before the visit.

10:24
Reminder: your visit to 3 BHK, Tower B, Baner is tomorrow at 11:00. Priya will meet you at the site. Directions: maps.app.goo.gl/…10:02

Template

Reminder: your visit to {{property}} is {{when}} at {{time}}. {{agent}} will meet you at the site. Directions: {{map_link}}

Variables

{{property}}
3 BHK, Tower B, Baner
{{when}}
tomorrow
{{time}}
11:00
{{agent}}
Priya
{{map_link}}
maps.app.goo.gl/…

Meta’s editor numbers variables — {{1}}, {{2}} — in the order they appear.

Variations

Two hours before, with a parking note

See you at {{time}}! {{agent}} will meet you at {{property}}. Directions: {{map_link}}. Visitor parking is inside the main gate — tell security you are here for a site visit.

Questions

When should the reminder be sent?

Send one the evening before (around 7 pm) and a short one two to three hours before the slot. The evening message catches cancellations while you can still fill the slot; the same-day one gets people out of the house on time.

What if the buyer replies that they can’t come?

Reply within the service window with two new slots instead of asking “when are you free?”. Keep the visit record and mark it rescheduled rather than cancelled, so the lead stays in the visit stage and the agent’s report shows the change.

Tips

  • Two reminders reduce no-shows; more starts to annoy.
  • Send the owner or society a heads-up for resale visits.

Utility templates must relate to something the customer asked for.

Read the guide

Send it automatically

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