Site visits · WhatsApp · Utility

Site visit confirmation

As soon as a visit is booked.

10:24

Your visit is confirmed, Rohan: 3 BHK, Tower B, Baner on Sat, 11 Oct at 11:00 with Priya (+91 98765 43210). Location: maps.app.goo.gl/…. Reply 1 to confirm or 2 to reschedule.10:02

Template

Your visit is confirmed, {{name}}: {{property}} on {{date}} at {{time}} with {{agent}} ({{agent_phone}}). Location: {{map_link}}. Reply 1 to confirm or 2 to reschedule.

Variables

{{name}}: Rohan
{{property}}: 3 BHK, Tower B, Baner
{{date}}: Sat, 11 Oct
{{time}}: 11:00
{{agent}}: Priya
{{agent_phone}}: +91 98765 43210
{{map_link}}: maps.app.goo.gl/…

Meta’s editor numbers variables — {{1}}, {{2}} — in the order they appear.

Variations

For a buyer who will come with family

Your visit is confirmed, {{name}}: {{property}} on {{date}} at {{time}} with {{agent}} ({{agent_phone}}). Location: {{map_link}}. If your family is joining, reply with how many people so we can plan the sample-flat tour. Reply 2 to reschedule.

Questions

Why ask the buyer to reply 1 or 2?

A reply opens WhatsApp’s 24-hour service window, so the agent can then send free-form messages such as a parking note. It also tells you who is serious: an unconfirmed visit the evening before is the one to call, not the one to drive out for.

Should the agent’s own number be in the message?

Yes. On the day, buyers call the person meeting them, not the office line. If agents change, update the visit before the reminder goes out so the number in the reminder matches who is actually at the site.

Tips

Quick-reply buttons make confirming and rescheduling one tap.
Mention who they’ll meet so they recognise the agent.

Utility templates must relate to something the customer asked for.

Read the guide

Send it automatically

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