New enquiries · WhatsApp · Utility
Enquiry acknowledgement
Seconds after a new enquiry arrives from a portal, ad or your website.
Template
Hi {{name}}, thanks for your enquiry about {{property}} on {{source}}. I’m {{agent}} from {{company}} and I’ll call you shortly. Is now a good time, or would you prefer a call later today?
Variables
- {{name}}
- Rohan
- {{property}}
- 3 BHK in Baner
- {{source}}
- 99acres
- {{agent}}
- Priya
- {{company}}
- Skyline Realty
Meta’s editor numbers variables — {{1}}, {{2}} — in the order they appear.
Variations
For an enquiry received after 9 pm
Hi {{name}}, thanks for your enquiry about {{property}} on {{source}}. I’m {{agent}} from {{company}}. It’s late, so I’ll call you tomorrow morning — reply with a time that suits you and I’ll call then.
Follow-up if there is no reply in 24 hours
Hi {{name}}, {{agent}} from {{company}} again about {{property}}. Would you like the floor plan and price details here on WhatsApp instead of a call? Reply YES and I’ll send them.
Questions
How fast should the enquiry acknowledgement go out?
Within a minute or two of the lead arriving, while the buyer is still on the portal and comparing listings. A person cannot do that reliably at night or on weekends, so set it as an automatic reply on new leads and let the agent call afterwards.
Can I mention other projects in this message?
Not if you want it approved as utility. The message must stay about the enquiry the buyer made. Pitching other projects or offers turns it into marketing, which Meta can reclassify and bill at the marketing rate. Send alternatives later, after the buyer replies.
Tips
- Keep it about their enquiry to stay in the utility category.
- Send it automatically — the first reply wins the conversation.
- Ask one question to start a two-way chat and open the 24-hour window.
Utility templates must relate to something the customer asked for.
Read the guide
More new enquiries templates
- Hi Rohan, thanks for asking about homes in Baner. Here are 3 options in your budget of ₹1.2–1.4 Cr: pzo.in/s/8XK2 — tap the ones you like and I’ll arrange visits. Reply STOP to opt out.Enquiry reply with matching homesWhatsAppMarketing
- Hi, we missed your call to Skyline Realty about Green Meadows, Kharadi. We’ll call you back within 15 minutes. Reply with a convenient time if you prefer.Missed call replyWhatsApp or SMSUtility
- Hi Sneha, I tried calling about your enquiry for 2 BHK for rent in Wakad. When would be a good time to talk? You can also reply here with your questions.Follow-up after no answer (RNR)WhatsAppUtility