New enquiries · WhatsApp or SMS · Utility

Missed call reply

When someone calls your number from a hoarding or ad and the call is missed.

10:24

Hi, we missed your call to Skyline Realty about Green Meadows, Kharadi. We’ll call you back within 15 minutes. Reply with a convenient time if you prefer.10:02

Template

Hi, we missed your call to {{company}} about {{project}}. We’ll call you back within {{minutes}} minutes. Reply with a convenient time if you prefer.

Variables

{{company}}: Skyline Realty
{{project}}: Green Meadows, Kharadi
{{minutes}}: 15

Meta’s editor numbers variables — {{1}}, {{2}} — in the order they appear.

Variations

SMS version for numbers not on WhatsApp

We missed your call to {{company}} about {{project}}. We will call you back within {{minutes}} minutes. Reply with a convenient time if you prefer. - {{company}}

If the call-back also goes unanswered (WhatsApp)

Hi, this is {{company}} again about {{project}}. We tried calling you back but could not reach you. Reply with a time that suits you, or send your question here and we’ll answer on WhatsApp.

Questions

Do I need consent to reply to a missed call?

The caller contacted you about a specific project, so a reply about that call is a service message, not promotion. Keep it to the call-back. If you want to send offers later, ask for consent first and record it against the contact.

What call-back time should I promise?

Only a time your team can keep every day, including weekends when hoarding and newspaper calls peak. Fifteen minutes works if someone is on call duty; otherwise promise “within the hour” and create the call-back task the moment the message goes out.

Tips

Register the SMS version on DLT before using it.
Create a call-back task at the same time.

The SMS version must match a template registered on DLT. Utility templates must relate to something the customer asked for.

Read the guide

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