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New enquiries · WhatsApp · Utility

Follow-up after no answer (RNR)

After a call to a new enquiry rings without an answer.

10:24
Hi Sneha, I tried calling about your enquiry for 2 BHK for rent in Wakad. When would be a good time to talk? You can also reply here with your questions.10:02

Template

Hi {{name}}, I tried calling about your enquiry for {{property}}. When would be a good time to talk? You can also reply here with your questions.

Variables

{{name}}
Sneha
{{property}}
2 BHK for rent in Wakad

Meta’s editor numbers variables — {{1}}, {{2}} — in the order they appear.

Variations

Second attempt, the next day

Hi {{name}}, I couldn’t reach you yesterday about {{property}}. If calls are difficult during work hours, reply with a time after 7 pm or send your questions here — I’ll answer on WhatsApp.

Questions

How many times should I call before sending this?

Send it after the first unanswered call, not the third. Many buyers ignore unknown numbers but read WhatsApp. Then space out further calls — for example, once later the same day and once the next day at a different hour — instead of redialling back to back.

When should I stop following up an RNR lead?

Set a rule your team follows, such as six attempts over five days on calls and WhatsApp, then mark the lead lost with the reason “not reachable”. Keep it on a nurture list only if the buyer gave consent for future messages.

Tips

  • Retry the call a couple of hours later, not immediately.
  • Don’t send more than one message per missed call.

Utility templates must relate to something the customer asked for.

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