Nurture · SMS · Utility
Opt-out confirmation
Immediately after a contact replies STOP or asks not to be messaged.
Template
You will not receive promotional messages from {{company}} on {{phone_masked}} any more. You may still get updates about a booking or payment you have with us. To opt in again, reply START. - {{company}}
Variables
- {{company}}
- Skyline Realty
- {{phone_masked}}
- 98XXXXXX21
Meta’s editor numbers variables — {{1}}, {{2}} — in the order they appear.
Variations
Shorter SMS version
You are opted out of promotional messages from {{company}} on {{phone_masked}}. Booking and payment updates will continue. Reply START to opt in again. - {{company}}
Questions
Do I have to confirm an opt-out?
A confirmation shows the request was heard and stops the customer complaining twice. Under India’s data-protection law, withdrawing consent must be as easy as giving it, so act on STOP immediately — the confirmation is the record.
Can I still send service messages after an opt-out?
Yes, for a transaction the customer has with you — a booking, a payment, a visit they asked for. Say so in the confirmation, as this message does, so service updates aren’t mistaken for ignoring the opt-out.
Tips
- Send exactly one confirmation and nothing promotional after it; repeated messages after STOP lead to spam complaints.
- Opting out of promotions does not stop service messages such as payment receipts — say so to avoid confusion.
- PropZolo records the opt-out on the contact, and its send checks skip promotional messages to that number.
The SMS version must match a template registered on DLT. Utility templates must relate to something the customer asked for.
Read the guide
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